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一嗨租车以用户为本 不断提升综合服务水平

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发表于 2013-10-11 15:30:59 | 显示全部楼层 |阅读模式
随着汽车租赁服务行业的发展,消费者从最初对租赁汽车的车况、车型、网点的需求,逐步扩大为对租赁服务质量、增值服务等全方位的需求,而国内领先的连锁汽车租赁服务提供商一嗨租车,也一直致力于满足用户不断变化的实际需求,努力提升综合服务水平,让用户租的满意、租的放心。
    定期培训门店员工
    时至今日,一嗨租车已在全国70多座城市在开设了500多个服务网点,一线员工数量也在不断增加,这对于一嗨整体服务水准和质量是一个相当大的挑战。对于这些在第一线和用户直接接触的门店员工,一嗨租车相当重视他们的职业素养和服务态度,因此会定期组织员工进行培训,并派发服务手册,宣导“用心服务”的企业核心价值观,让一线员工能以更好的服务态度对待用户。
    一嗨租车北京国贸店的资深员工李师傅负责门店车辆的交验,他会主动提醒用户车辆的旧划痕,并为用户讲解车辆的性能以及驾驶的注意事项,也因为工作上的细致、专业,王师傅也屡次被用户来信表扬。在一嗨,像王师傅这样的员工遍布全国各地,他们都有一个共同的信念,那就是尽心尽力尽责的为用户服务,力争让用户享受到如私家车般的用车服务。
    多款贴心服务暖人心
    过去几年来,一嗨租车作为业内的领先企业,在服务、产品创新上苦下功夫,令用户感受到了这个行业为了改善他们的出行所不断努力的诚意,包括上门取送车、租车不限里程、24小时门店、手机客户端预订系统等一系列的服务、产品的推出,令一嗨得到了广大用户的普遍赞誉,也在一定程度上带动了整个租车行业的服务创新。
    目前,一嗨租车凭借优质的服务、规模化的服务网点、更多的车型选择,在行业的领先地位更加巩固,也成为众多消费者的首选租车品牌之一

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