搜索

中国家电维修投诉猛增

[复制链接]
查看: 472|回复: 0
发表于 2014-6-27 16:39:50 | 显示全部楼层 |阅读模式

家电产品是家庭不可或缺的消费品,家电维修业曾经风光一时,近年来,随着人工成本的大幅上升,家电产品价格的迅速下滑,加上家电维修业技术门槛逐步提高和行业监管日趋严格,反而令家电维修成了一块“鸡肋”。

据统计,2009年全年市消协受理投诉13791件,家电维修服务类417件,占总投诉的3%;2010年全年受理投诉10289件,家电维修服务类366件,占总投诉的3.5%;2011年全年受理投诉17159件,家电维修服务类596件,占总投诉的3.4%;2012年上半年受理投诉8289件,家电维修服务类401件,占总投诉的4.8%。

纵观2009年至2012年上半年,家电维修服务类的投诉情况,前三年总体持平,逐步攀升。但值得关注的是,今年上半年的家电维修服务类投诉有突发性井喷的迹象,仅上半年家电维修服务的投诉量就接近去年一年的同类投诉总量。

案例

小广告维修工加氟乱开价

家住江宁的消费者张女士家中使用5年的空调不制冷,于是按照小广告上的电话找了一个维修工上门检修。维修工称加氟即可。结果加完氟后,维修工竟然报出550元的价格。张女士感觉很吃惊。维修工说共加了11个压,每个压50元,一分也不多。张女士交完钱后感觉有异,便向消协投诉。最终经调查,维修工存在欺骗消费者行为,最终退还张女士350元。据了解,一般一台功率为1匹的空调最高压力也就5个压,一些不良维修人员往往利用消费者对相关知识不了解,随口虚报数量,骗取钱财。

消费者王女士同样在维修中遇到了问题。2月27日,王女士买了一个某品牌电饭锅。近期送修,售后却没有出具维修凭证。消费者电话里与该维修部薛经理沟通,对方态度强硬,表示没有办法提供。后经消协协商,对方才提供了维修记录。

问题

虚报零件价格乱收维修费

今年5月,中国市消费者协会联合中国交电家电行业协会,与20多家品牌家电售后服务商共同座谈,又结合前期对家电维修市场投诉情况的调查,总结目前家电维修投诉集中存在以下几方面问题:

1、收费混乱。

维修者利用消费者对家电维修业认识的盲点,虚报零部件价格,故意多收取维修费用。另外,无论产品有无质量问题,或者能否修理,上门均要收取相关费用,这点疑似为维修业的霸王条款。

2、“小病大修”。

由于信息不对称,消费者对产品的性能和各零部件功能不熟悉,往往会遭遇小病大修,无病乱修等情况。

3、不留维修记录。


维修记录是消费者享有合法权益的重要物证。三包期以内,连续修理两次以上,消费者可以要求退换。但是部分维修工上门维修或更换零配件时,并不向消费者提供正规发票或收据,也不主动为消费者书写维修记录,这给后期维权造成取证困难。

4、无零配件。

无零配件维修超期可换货和五年内保障有零配件成一纸空文。

5、不法家电维修部侵权。

在市消协召开的家电售后座谈会上,各品牌厂商均表示遭遇过不法家电维修部的侵害。在家电维修服务的投诉中,“李鬼”维修引起的投诉也占到30%左右。

请长期关注中国纺织论坛网
回复

使用道具 举报

您需要登录后才可以回帖 登录 | 立即注册

本版积分规则

1框架
http://bendibao.21cold.com
http://sz.bendibao.21cold.com
http://gz.bendibao.21cold.com
http://dg.bendibao.21cold.com
http://sh.bendibao.21cold.com
http://bj.bendibao.21cold.com
http://wh.bendibao.21cold.com
http://cd.bendibao.21cold.com
http://tj.bendibao.21cold.com
http://cq.bendibao.21cold.com
http://fs.bendibao.21cold.com
http://zs.bendibao.21cold.com
http://zh.bendibao.21cold.com
http://huizhou.bendibao.21cold.com
http://jm.bendibao.21cold.com
http://st.bendibao.21cold.com
http://zq.bendibao.21cold.com
http://mm.bendibao.21cold.com
http://mz.bendibao.21cold.com
http://yj.bendibao.21cold.com
http://jy.bendibao.21cold.com
http://qy.bendibao.21cold.com
http://sg.bendibao.21cold.com
http://heyuan.bendibao.21cold.com
http://yf.bendibao.21cold.com
http://sw.bendibao.21cold.com
http://chaozhou.bendibao.21cold.com
http://zhanjiang.bendibao.21cold.com
http://taishan.bendibao.21cold.com
http://yangchun.bendibao.21cold.com
http://sd.bendibao.21cold.com
http://nn.bendibao.21cold.com
http://liuzhou.bendibao.21cold.com
http://gl.bendibao.21cold.com
http://bh.bendibao.21cold.com
http://gg.bendibao.21cold.com
http://hc.bendibao.21cold.com
http://lb.bendibao.21cold.com
http://fcg.bendibao.21cold.com
http://chongzuo.bendibao.21cold.com
http://yulin.bendibao.21cold.com
http://wuzhou.bendibao.21cold.com
http://qinzhou.bendibao.21cold.com
http://baise.bendibao.21cold.com
http://hezhou.bendibao.21cold.com
http://nj.bendibao.21cold.com
http://suzhou.bendibao.21cold.com
http://wx.bendibao.21cold.com
http://cz.bendibao.21cold.com
http://nt.bendibao.21cold.com
http://xz.bendibao.21cold.com
http://yz.bendibao.21cold.com
http://zj.bendibao.21cold.com
http://taizhou.bendibao.21cold.com
http://lyg.bendibao.21cold.com
http://ha.bendibao.21cold.com
http://yancheng.bendibao.21cold.com
http://suqian.bendibao.21cold.com
http://shuyang.bendibao.21cold.com
http://dafeng.bendibao.21cold.com
http://jiangyin.bendibao.21cold.com
http://kunshan.bendibao.21cold.com
http://hz.bendibao.21cold.com
http://nb.bendibao.21cold.com
http://wz.bendibao.21cold.com
http://jh.bendibao.21cold.com
http://jx.bendibao.21cold.com
http://tz.bendibao.21cold.com
http://sx.bendibao.21cold.com
http://huzhou.bendibao.21cold.com
http://lishui.bendibao.21cold.com
http://quzhou.bendibao.21cold.com
http://zhoushan.bendibao.21cold.com
http://haining.bendibao.21cold.com
http://yq.bendibao.21cold.com
http://ra.bendibao.21cold.com
http://yw.bendibao.21cold.com
http://sjz.bendibao.21cold.com
http://bd.bendibao.21cold.com
http://hd.bendibao.21cold.com
http://cangzhou.bendibao.21cold.com
http://qhd.bendibao.21cold.com
http://ts.bendibao.21cold.com
http://lf.bendibao.21cold.com
http://xt.bendibao.21cold.com
http://hs.bendibao.21cold.com
http://zjk.bendibao.21cold.com
http://chengde.bendibao.21cold.com
http://dingzhou.bendibao.21cold.com
http://gt.bendibao.21cold.com
http://zhangbei.bendibao.21cold.com
http://www.bj.xinhuanet.21cold.com
http://news.xinhuanet.21cold.com
http://www.cctime.21cold.com
http://ent.163.21cold.com
http://sh.eastday.21cold.com
http://energy.chinanews.21cold.com
http://finance.ifeng.21cold.com
http://www.yoka.21cold.com
http://ent.southcn.21cold.com
http://health.chinanews.21cold.com
http://news.163.21cold.com
http://sn.ifeng.21cold.com
http://play.163.21cold.com
http://ent.qq.21cold.com
http://toutiao.21cold.com
http://news.hexun.21cold.com
http://fashion.sohu.21cold.com
http://www.itxinwen.21cold.com
http://business.sohu.21cold.com
http://tech.qq.21cold.com
http://taian.dzwww.21cold.com
http://auto.sohu.21cold.com
http://lol.duowan.21cold.com
http://news.shouyou.21cold.com
http://news.ifeng.21cold.com
http://mt.sohu.21cold.com
http://www.sc.xinhuanet.21cold.com
http://www.qh.xinhuanet.21cold.com
http://hy.loupan.21cold.com
http://www.chexun.21cold.com
http://www.yangtse.21cold.com
http://news.178.21cold.com
http://auto.ifeng.21cold.com
http://www.xj.xinhuanet.21cold.com
http://www.chinaxiaokang.21cold.com
http://www.anqu.21cold.com
http://www.yfcnn.21cold.com
http://trip.chinaso.21cold.com
http://fashion.miss-no1.21cold.com
http://life.21cn.21cold.com
http://tt.qqwzwpd.21cold.com
http://hlj.china.21cold.com
http://www.zhuzhouww.21cold.com
http://www.jiemian.21cold.com
http://finance.southcn.21cold.com
http://www.lnyktv.21cold.com
http://www.nmwhtv.21cold.com
http://www.ssszzb.21cold.com
http://news.chinanews.21cold.com
http://www.zxgzw.21cold.com
http://wow.duowan.21cold.com
http://yule.kugou.21cold.com
http://mini.eastday.21cold.com
http://yule.sohu.21cold.com
http://tech.china.21cold.com
http://www.mshishang.21cold.com
http://www.xunxunw.21cold.com
http://www.dzwww.21cold.com
http://news.znds.21cold.com
http://beauty.onlylady.21cold.com
http://sd.china.21cold.com
http://cd.qq.21cold.com
http://www.hlwhg.21cold.com
http://fuweiyu.21cold.com
http://www.zhinengfun.21cold.com
http://pld.bendibao.schasc.com
http://wfd.bendibao.schasc.com
http://heb.bendibao.schasc.com
http://dq.bendibao.schasc.com
http://qqhr.bendibao.schasc.com
http://mdj.bendibao.schasc.com
http://suihua.bendibao.schasc.com
http://jms.bendibao.schasc.com
http://jixi.bendibao.schasc.com
http://sys.bendibao.schasc.com
http://hegang.bendibao.schasc.com
http://heihe.bendibao.schasc.com
http://yich.bendibao.schasc.com
http://qth.bendibao.schasc.com
http://dxal.bendibao.schasc.com
http://cc.bendibao.schasc.com
http://jl.bendibao.schasc.com
http://sp.bendibao.schasc.com
http://yanbian.bendibao.schasc.com
http://songyuan.bendibao.schasc.com
http://bc.bendibao.schasc.com
http://th.bendibao.schasc.com
http://baishan.bendibao.schasc.com
http://liaoyuan.bendibao.schasc.com
http://my.bendibao.schasc.com
http://deyang.bendibao.schasc.com
http://nanchong.bendibao.schasc.com
http://yb.bendibao.schasc.com
http://zg.bendibao.schasc.com
http://leshan.bendibao.schasc.com
http://luzhou.bendibao.schasc.com
http://dazhou.bendibao.schasc.com
http://neijiang.bendibao.schasc.com
http://suining.bendibao.schasc.com
http://pzh.bendibao.schasc.com
http://ms.bendibao.schasc.com
http://ga.bendibao.schasc.com
http://zy.bendibao.schasc.com
http://liangshan.bendibao.schasc.com
http://guangyuan.bendibao.schasc.com
http://ya.bendibao.schasc.com
http://bazhong.bendibao.schasc.com
http://xichang.bendibao.schasc.com
http://ab.bendibao.schasc.com
http://ganzi.bendibao.schasc.com
http://km.bendibao.schasc.com
http://dali.bendibao.schasc.com
http://qj.bendibao.schasc.com
http://honghe.bendibao.schasc.com
http://yx.bendibao.schasc.com
http://lj.bendibao.schasc.com
http://ws.bendibao.schasc.com
http://cx.bendibao.schasc.com
http://bn.bendibao.schasc.com
http://zt.bendibao.schasc.com
http://dh.bendibao.schasc.com
http://pe.bendibao.schasc.com
http://bs.bendibao.schasc.com
http://lincang.bendibao.schasc.com
http://diqing.bendibao.schasc.com
http://nujiang.bendibao.schasc.com
http://gy.bendibao.schasc.com
http://zunyi.bendibao.schasc.com
http://qdn.bendibao.schasc.com
http://qn.bendibao.schasc.com
http://lps.bendibao.schasc.com
http://bijie.bendibao.schasc.com
http://tr.bendibao.schasc.com
http://anshun.bendibao.schasc.com
http://qxn.bendibao.schasc.com
http://ls.bendibao.schasc.com
http://rkz.bendibao.schasc.com
http://sn.bendibao.schasc.com
http://linzhi.bendibao.schasc.com
http://changdu.bendibao.schasc.com
http://nq.bendibao.schasc.com
http://al.bendibao.schasc.com
http://hu.bendibao.schasc.com
http://erds.bendibao.schasc.com
http://bt.bendibao.schasc.com
http://cf.bendibao.schasc.com
http://tongliao.bendibao.schasc.com
http://hlbe.bendibao.schasc.com
http://bycem.bendibao.schasc.com
http://wlcb.bendibao.schasc.com
http://xl.bendibao.schasc.com
http://xam.bendibao.schasc.com
http://wuhai.bendibao.schasc.com
http://alsm.bendibao.schasc.com
http://hlr.bendibao.schasc.com
http://wlmq.bendibao.schasc.com
http://cj.bendibao.schasc.com
http://bygl.bendibao.schasc.com
http://yili.bendibao.schasc.com
http://aks.bendibao.schasc.com
http://kashi.bendibao.schasc.com
http://hm.bendibao.schasc.com
http://klmy.bendibao.schasc.com
http://betl.bendibao.schasc.com
http://tlf.bendibao.schasc.com
http://ht.bendibao.schasc.com
http://shz.bendibao.schasc.com
http://kzls.bendibao.schasc.com
http://ale.bendibao.schasc.com
http://wjq.bendibao.schasc.com
http://tmsk.bendibao.schasc.com
http://kel.bendibao.schasc.com
http://hk.bendibao.schasc.com
http://am.bendibao.schasc.com
http://house.chinanews.schasc.com
http://www.zjrxz.schasc.com
http://www.taihuwang.schasc.com
http://learning.sohu.schasc.com
http://tech.163.schasc.com
http://zixun.hunantv.schasc.com
http://stock.eastmoney.schasc.com
http://https://stock.eastmoney.schasc.com
http://cn.technode.schasc.com
http://ent.btime.schasc.com
http://pic.yule.sohu.schasc.com
http://www.woshipm.schasc.com
http://help.3g.163.schasc.com
http://finance.eastmoney.schasc.com
http://news.cyol.schasc.com
http://ent.ifeng.schasc.com
http://news.huahuo.schasc.com
http://laiwu.dzwww.schasc.com
http://www.cnbeta.schasc.com
http://news.china.schasc.com
http://finance.qq.schasc.com
http://sports.163.schasc.com
http://finance.chinanews.schasc.com
http://news.sohu.schasc.com
http://news.66wz.schasc.com
http://news.ifensi.schasc.com
http://auto.163.schasc.com
http://news.liuxue360.schasc.com
http://survey.btime.schasc.com
http://life.btime.schasc.com
http://digital.ynet.schasc.com
http://yl.qqwzwpd.schasc.com
http://www.yisanban.schasc.com
http://wow.tgbus.schasc.com
http://it.chinanews.schasc.com
http://ent.chinanews.schasc.com
http://digi.china.schasc.com
http://www.js.chinanews.schasc.com
http://we.sportscn.schasc.com
http://dy.qq.schasc.com
http://chihe.sohu.schasc.com
http://www.hq.xinhuanet.schasc.com
http://sports.dzwww.schasc.com
http://sports.eastday.schasc.com
http://auto.hexun.schasc.com
http://games.qq.schasc.com
http://www.chinanews.schasc.com
http://tech.btime.schasc.com

版权所有:北京广告传媒有限公司 广告合作邮箱:haosoucom@126.com

Powered by DZX3.1 Tamplate By   © 2016-2020 京ICP B2-20090218

如网站内容侵犯到您的权益和利益请发邮件到haosoucom@126.com

快速回复 返回顶部 返回列表