搜索

中国家电维修投诉猛增

[复制链接]
查看: 401|回复: 0
发表于 2014-6-27 16:39:50 | 显示全部楼层 |阅读模式

家电产品是家庭不可或缺的消费品,家电维修业曾经风光一时,近年来,随着人工成本的大幅上升,家电产品价格的迅速下滑,加上家电维修业技术门槛逐步提高和行业监管日趋严格,反而令家电维修成了一块“鸡肋”。

据统计,2009年全年市消协受理投诉13791件,家电维修服务类417件,占总投诉的3%;2010年全年受理投诉10289件,家电维修服务类366件,占总投诉的3.5%;2011年全年受理投诉17159件,家电维修服务类596件,占总投诉的3.4%;2012年上半年受理投诉8289件,家电维修服务类401件,占总投诉的4.8%。

纵观2009年至2012年上半年,家电维修服务类的投诉情况,前三年总体持平,逐步攀升。但值得关注的是,今年上半年的家电维修服务类投诉有突发性井喷的迹象,仅上半年家电维修服务的投诉量就接近去年一年的同类投诉总量。

案例

小广告维修工加氟乱开价

家住江宁的消费者张女士家中使用5年的空调不制冷,于是按照小广告上的电话找了一个维修工上门检修。维修工称加氟即可。结果加完氟后,维修工竟然报出550元的价格。张女士感觉很吃惊。维修工说共加了11个压,每个压50元,一分也不多。张女士交完钱后感觉有异,便向消协投诉。最终经调查,维修工存在欺骗消费者行为,最终退还张女士350元。据了解,一般一台功率为1匹的空调最高压力也就5个压,一些不良维修人员往往利用消费者对相关知识不了解,随口虚报数量,骗取钱财。

消费者王女士同样在维修中遇到了问题。2月27日,王女士买了一个某品牌电饭锅。近期送修,售后却没有出具维修凭证。消费者电话里与该维修部薛经理沟通,对方态度强硬,表示没有办法提供。后经消协协商,对方才提供了维修记录。

问题

虚报零件价格乱收维修费

今年5月,中国市消费者协会联合中国交电家电行业协会,与20多家品牌家电售后服务商共同座谈,又结合前期对家电维修市场投诉情况的调查,总结目前家电维修投诉集中存在以下几方面问题:

1、收费混乱。

维修者利用消费者对家电维修业认识的盲点,虚报零部件价格,故意多收取维修费用。另外,无论产品有无质量问题,或者能否修理,上门均要收取相关费用,这点疑似为维修业的霸王条款。

2、“小病大修”。

由于信息不对称,消费者对产品的性能和各零部件功能不熟悉,往往会遭遇小病大修,无病乱修等情况。

3、不留维修记录。


维修记录是消费者享有合法权益的重要物证。三包期以内,连续修理两次以上,消费者可以要求退换。但是部分维修工上门维修或更换零配件时,并不向消费者提供正规发票或收据,也不主动为消费者书写维修记录,这给后期维权造成取证困难。

4、无零配件。

无零配件维修超期可换货和五年内保障有零配件成一纸空文。

5、不法家电维修部侵权。

在市消协召开的家电售后座谈会上,各品牌厂商均表示遭遇过不法家电维修部的侵害。在家电维修服务的投诉中,“李鬼”维修引起的投诉也占到30%左右。

请长期关注中国纺织论坛网
回复

使用道具 举报

您需要登录后才可以回帖 登录 | 立即注册

本版积分规则

1框架
http://notebook.yesky.hlhmf.com http://digital.yesky.hlhmf.com http://dh.yesky.hlhmf.com http://diy.yesky.hlhmf.com http://enterprise.yesky.hlhmf.com http://game.yesky.hlhmf.com http://wearable.yesky.hlhmf.com http://v.yesky.hlhmf.com http://jikexiu.hlhmf.com http://mydown.yesky.hlhmf.com http://pc.yesky.hlhmf.com http://aio.yesky.hlhmf.com http://pad.yesky.hlhmf.com http://dv.yesky.hlhmf.com http://mid.yesky.hlhmf.com http://gps.yesky.hlhmf.com http://dc.yesky.hlhmf.com http://gameonline.yesky.hlhmf.com http://shouyou.yesky.hlhmf.com http://soft.yesky.hlhmf.com http://link.yesky.hlhmf.com http://rss.yesky.hlhmf.com http://opinion.yesky.hlhmf.com http://news.66wz.hlhmf.com http://66wz.hlhmf.com http://wznews.66wz.hlhmf.com http://v.66wz.hlhmf.com http://finance.66wz.hlhmf.com http://car.66wz.cdqqt.com http://home.66wz.cdqqt.com http://edu.66wz.cdqqt.com http://wzj.66wz.cdqqt.com http://fashion.66wz.cdqqt.com http://health.66wz.cdqqt.com http://cp.66wz.cdqqt.com http://blog.66wz.cdqqt.com http://mall.66wz.cdqqt.com http://sms.66wz.cdqqt.com http://m.wzibyer.cdqqt.com http://wztv.66wz.cdqqt.com http://wzcx.66wz.cdqqt.com http://wzsjj.66wz.cdqqt.com http://pic.yule.sohu.cdqqt.com http://sohuyulenews.i.sohu.cdqqt.com http://804e0519062f39a.i.sohu.cdqqt.com http://7598397.i.sohu.cdqqt.com http://18601143750.i.sohu.cdqqt.com http://krisasaiz.i.sohu.cdqqt.com http://henan.qq.cdqqt.com http://zz.house.qq.cdqqt.com http://zhengzhou.auto.qq.cdqqt.com http://myhenan.qq.cdqqt.com http://zhaoren.t.qq.cdqqt.com http://huaxia.cdqqt.com http://app.ent.ifeng.cdqqt.com http://hot.ifeng.cdqqt.com http://image.jstv.cdqqt.com http://lxtv.jstv.cdqqt.com http://jstv.cdqqt.com http://sjsx.jstv.cdqqt.com http://i.jstv.cdqqt.com http://jsbc.cdqqt.com http://news.jstv.cdqqt.com http://city.jstv.cdqqt.com http://jszy.jstv.cdqqt.com http://edu.jstv.cdqqt.com http://sports.jstv.cdqqt.com http://jic.jsbc.cdqqt.com http://star.jstv.cdqqt.com http://tv.jstv.cdqqt.com http://inews.jstv.cdqqt.com http://photo.jstv.cdqqt.com http://auto.jstv.cdqqt.com http://finance.jstv.cdqqt.com http://newgame.17173.cdqqt.com http://orz.17173.cdqqt.com http://upload.zj.17173.cdqqt.com http://yeyou.cdqqt.com http://king.yeyou.cdqqt.com http://flash.17173.cdqqt.com http://blog.17173.cdqqt.com http://download.17173.cdqqt.com http://wan.cdqqt.com http://my.17173.cdqqt.com http://about.17173.cdqqt.com http://marketing.17173.cdqqt.com http://help.17173.cdqqt.com http://news.100msh.cdqqt.com http://nav.100msh.cdqqt.com http://kejik.cdqqt.com http://yanseba.cdqqt.com http://lezimi.cdqqt.com http://i.hndnews.cdqqt.com http://hndnews.cdqqt.com http://fashion.huanqiu.cdqqt.com http://ent.huanqiu.cdqqt.com http://go.huanqiu.cdqqt.com http://sports.huanqiu.cdqqt.com http://smart.huanqiu.cdqqt.com http://opinion.huanqiu.cdqqt.com http://go.util.zlibs.cdqqt.com http://qiwen007.cdqqt.com http://yiersansi.cdqqt.com http://1ting.cdqqt.com http://5.1ting.cdqqt.com http://pub.stockstar.cdqqt.com http://toutiao.cdqqt.com http://car.auto.ifeng.cdqqt.com http://app.finance.ifeng.cdqqt.com http://ds.ifeng.cdqqt.com http://jr.ifeng.cdqqt.com http://zztxzm.cdqqt.com http://app.yzinter.cdqqt.com http://nt.yangtse.cdqqt.com http://china.cdqqt.com http://military.china.cdqqt.com http://auto.china.cdqqt.com http://game.china.cdqqt.com http://tech.china.cdqqt.com http://travel.china.cdqqt.com http://economy.china.cdqqt.com http://ent.china.cdqqt.com http://edu.china.cdqqt.com http://money.china.cdqqt.com http://culture.china.cdqqt.com http://art.china.cdqqt.com http://gongyi.china.cdqqt.com http://city.china.cdqqt.com http://club.china.cdqqt.com http://v.china.cdqqt.com http://yi.china.cdqqt.com http://mall.china.cdqqt.com http://passport.china.cdqqt.com http://tuku.ent.china.cdqqt.com http://tuku.news.china.cdqqt.com http://pic.news.china.cdqqt.com http://tuku.military.china.cdqqt.com http://tuku.game.china.cdqqt.com http://digi.china.cdqqt.com http://hea.china.cdqqt.com http://product.tech.china.cdqqt.com http://chan.china.cdqqt.com http://sports.china.cdqqt.com http://wdy.china.cdqqt.com http://ec.china.cdqqt.com http://book.sohu.cdqqt.com http://pic.book.sohu.cdqqt.com http://lz.book.sohu.cdqqt.com http://fashion.china.cdqqt.com http://live.china.cdqqt.com http://sd.china.cdqqt.com http://so.china.cdqqt.com http://hkproperty.cdqqt.com http://v.soufun.cdqqt.com http://kouclo.cdqqt.com http://award.kinpan.cdqqt.com http://money.hexun.cdqqt.com http://hexun.cdqqt.com http://3g.hexun.cdqqt.com http://login.tool.hexun.cdqqt.com http://news.hexun.cdqqt.com http://stock.hexun.cdqqt.com http://opinion.hexun.cdqqt.com http://forex.hexun.cdqqt.com http://bond.hexun.cdqqt.com http://funds.hexun.cdqqt.com http://futures.hexun.cdqqt.com http://gold.hexun.cdqqt.com http://bank.hexun.cdqqt.com http://insurance.hexun.cdqqt.com http://data.hexun.cdqqt.com http://quote.hexun.cdqqt.com http://trust.hexun.cdqqt.com http://shoucang.hexun.cdqqt.com http://book.hexun.cdqqt.com http://auto.hexun.cdqqt.com http://house.hexun.cdqqt.com http://tech.hexun.cdqqt.com http://tv.hexun.cdqqt.com http://blog.hexun.cdqqt.com http://t.hexun.cdqqt.com http://guba.hexun.cdqqt.com http://cq.house.hexun.cdqqt.com http://yn.house.hexun.cdqqt.com http://gz.house.hexun.cdqqt.com http://tax.hexun.cdqqt.com http://data.bank.hexun.cdqqt.com http://insurance.money.hexun.cdqqt.com http://lcb.money.hexun.cdqqt.com http://wiki.hexun.cdqqt.com http://renwu.hexun.cdqqt.com http://jingzhi.funds.hexun.cdqqt.com http://che.hexun.cdqqt.com http://gongsi.hexun.cdqqt.com http://news.search.hexun.cdqqt.com http://lcal.money.hexun.cdqqt.com http://tfyx123.blog.hexun.cdqqt.com http://iof.hexun.cdqqt.com http://licaike.hexun.cdqqt.com http://fangxinbao.cdqqt.com http://pxpt.hexun.cdqqt.com http://c.hexun.cdqqt.com http://tg.hexun.cdqqt.com http://epay.hexun.cdqqt.com http://cvs.hexun.cdqqt.com http://corp.hexun.cdqqt.com http://lady.mop.cdqqt.com http://mop.cdqqt.com http://wh.house.qq.cdqqt.com http://wuhan.auto.qq.cdqqt.com http://my88316666.cdqqt.com http://db.house.qq.cdqqt.com http://esf.hb.qq.cdqqt.com http://pengyou.cdqqt.com http://shanghai.auto.qq.cdqqt.com http://guangzhou.auto.qq.cdqqt.com http://shenzhen.auto.qq.cdqqt.com http://chongqing.auto.qq.cdqqt.com http://hangzhou.auto.qq.cdqqt.com http://anqing.auto.qq.cdqqt.com http://beijing.auto.qq.cdqqt.com http://baoding.auto.qq.cdqqt.com http://bengbu.auto.qq.cdqqt.com http://chengdu.auto.qq.cdqqt.com http://changsha.auto.qq.cdqqt.com http://changzhou.auto.qq.cdqqt.com http://chengde.auto.qq.cdqqt.com http://cangzhou.auto.qq.cdqqt.com http://changchun.auto.qq.cdqqt.com http://dalian.auto.qq.cdqqt.com http://dali.auto.qq.cdqqt.com http://dongguan.auto.qq.cdqqt.com http://dezhou.auto.qq.cdqqt.com http://fuzhou.auto.qq.cdqqt.com http://foshan.auto.qq.cdqqt.com http://fuyang.auto.qq.cdqqt.com http://guiyang.auto.qq.cdqqt.com http://ganzhou.auto.qq.cdqqt.com http://hefei.auto.qq.cdqqt.com http://haerbin.auto.qq.cdqqt.com http://huizhou.auto.qq.cdqqt.com http://huzhou.auto.qq.cdqqt.com http://handan.auto.qq.cdqqt.com http://hengshui.auto.qq.cdqqt.com http://huangshan.auto.qq.cdqqt.com http://hengyang.auto.qq.cdqqt.com http://huaian.auto.qq.cdqqt.com http://huaibei.auto.qq.cdqqt.com http://haikou.auto.qq.cdqqt.com http://heze.auto.qq.cdqqt.com http://hami.auto.qq.cdqqt.com http://jinan.auto.qq.cdqqt.com http://jiangmen.auto.qq.cdqqt.com http://jinhua.auto.qq.cdqqt.com http://jiaxing.auto.qq.cdqqt.com http://jining.auto.qq.cdqqt.com http://jilin.auto.qq.cdqqt.com http://jdz.auto.qq.cdqqt.com http://kunming.auto.qq.cdqqt.com http://leshan.auto.qq.cdqqt.com http://lanzhou.auto.qq.cdqqt.com http://luzhou.auto.qq.cdqqt.com http://luoyang.auto.qq.cdqqt.com http://linyi.auto.qq.cdqqt.com http://maoming.auto.qq.cdqqt.com http://mianyang.auto.qq.cdqqt.com http://mas.auto.qq.cdqqt.com http://nanjing.auto.qq.cdqqt.com http://nanchang.auto.qq.cdqqt.com http://nanning.auto.qq.cdqqt.com http://ningbo.auto.qq.cdqqt.com http://nantong.auto.qq.cdqqt.com http://nanchong.auto.qq.cdqqt.com http://nanyang.auto.qq.cdqqt.com http://neijiang.auto.qq.cdqqt.com http://qingdao.auto.qq.cdqqt.com http://qinhuangdao.auto.qq.cdqqt.com http://qujing.auto.qq.cdqqt.com http://quanzhou.auto.qq.cdqqt.com http://shenyang.auto.qq.cdqqt.com http://shijiazhuang.auto.qq.cdqqt.com http://shaoxing.auto.qq.cdqqt.com http://suzhou.auto.qq.cdqqt.com http://shiyan.auto.qq.cdqqt.com http://shaoguan.auto.qq.cdqqt.com http://siping.auto.qq.cdqqt.com http://songyuan.auto.qq.cdqqt.com http://suining.auto.qq.cdqqt.com http://taiyuan.auto.qq.cdqqt.com http://taizhou.auto.qq.cdqqt.com http://tz.auto.qq.cdqqt.com http://tianjin.auto.qq.cdqqt.com http://wenzhou.auto.qq.cdqqt.com http://wuxi.auto.qq.cdqqt.com http://wuhu.auto.qq.cdqqt.com http://weifang.auto.qq.cdqqt.com http://wlmq.auto.qq.cdqqt.com http://xiamen.auto.qq.cdqqt.com http://xian.auto.qq.cdqqt.com http://xiangyang.auto.qq.cdqqt.com http://xiaogan.auto.qq.cdqqt.com http://xianning.auto.qq.cdqqt.com http://xingtai.auto.qq.cdqqt.com http://xuzhou.auto.qq.cdqqt.com http://xining.auto.qq.cdqqt.com http://xiangtan.auto.qq.cdqqt.com http://xuancheng.auto.qq.cdqqt.com http://yichang.auto.qq.cdqqt.com http://yangjiang.auto.qq.cdqqt.com http://yancheng.auto.qq.cdqqt.com http://yueyang.auto.qq.cdqqt.com http://yangzhou.auto.qq.cdqqt.com http://yanji.auto.qq.cdqqt.com http://yantai.auto.qq.cdqqt.com http://yining.auto.qq.cdqqt.com http://yibin.auto.qq.cdqqt.com http://yiyang.auto.qq.cdqqt.com http://yuncheng.auto.qq.cdqqt.com http://zhanjiang.auto.qq.cdqqt.com http://zhongshan.auto.qq.cdqqt.com http://zhuhai.auto.qq.cdqqt.com http://zhenjiang.auto.qq.cdqqt.com http://zibo.auto.qq.cdqqt.com http://sanya.auto.qq.cdqqt.com http://data.auto.qq.cdqqt.com http://baojia.auto.qq.cdqqt.com http://automall.qq.cdqqt.com http://ucar.qq.cdqqt.com http://club.auto.qq.cdqqt.com http://wsq.qq.cdqqt.com http://k.t.qq.cdqqt.com http://cheping.cdqqt.com http://autobusinessnews.cdqqt.com http://yicai.cdqqt.com http://cgi.data.auto.qq.cdqqt.com http://roll.hexun.cdqqt.com http://law.hexun.cdqqt.com http://media.hexun.cdqqt.com http://mac.hexun.cdqqt.com http://bschool.hexun.cdqqt.com http://gov.hexun.cdqqt.com http://lc.hexun.cdqqt.com http://weather.news.hexun.cdqqt.com http://lux.hexun.cdqqt.com http://calendar.hexun.cdqqt.com http://px.hexun.cdqqt.com http://pic.hexun.cdqqt.com http://women.huanqiu.cdqqt.com http://hope.huanqiu.cdqqt.com http://run.huanqiu.cdqqt.com http://game.163.cdqqt.com http://book.163.cdqqt.com http://blog.163.cdqqt.com http://t.163.cdqqt.com http://read.m.sohu.cdqqt.com http://changyan.sohu.cdqqt.com http://coral.qq.cdqqt.com http://t.ifeng.cdqqt.com http://emarketing.biz.163.cdqqt.com http://lol.tgbus.cdqqt.com http://dou.tgbus.cdqqt.com http://doubi.tgbus.cdqqt.com http://tgbus.cdqqt.com http://user.tgbus.cdqqt.com http://wap.tgbus.cdqqt.com http://shop.tgbus.cdqqt.com http://life.vdolady.cdqqt.com http://baby.vdolady.cdqqt.com http://beauty.vdolady.cdqqt.com http://fitness.vdolady.cdqqt.com http://health.vdolady.cdqqt.com http://sports.xilu.cdqqt.com http://wj001.cdqqt.com http://m.wj001.cdqqt.com http://3g.wj001.cdqqt.com http://health.wj001.cdqqt.com http://wjjfjt.cdqqt.com http://news.yxlady.cdqqt.com http://news.liazu.cdqqt.com http://youxiniao.cdqqt.com http://dtcq.youxiniao.cdqqt.com http://mt2.youxiniao.cdqqt.com http://ios.youxiniao.cdqqt.com http://android.youxiniao.cdqqt.com http://wp.youxiniao.cdqqt.com http://lscs.youxiniao.cdqqt.com http://ttfzl.youxiniao.cdqqt.com http://fifaol3.youxiniao.cdqqt.com http://bwlb3.youxiniao.cdqqt.com http://ahlm.youxiniao.cdqqt.com http://wdsj.youxiniao.cdqqt.com http://hdqb.youxiniao.cdqqt.com http://cx930.cdqqt.com http://chinaso.cdqqt.com http://news.chinaso.cdqqt.com http://focus.chinaso.cdqqt.com http://politics.chinaso.cdqqt.com http://finance.chinaso.cdqqt.com http://edu.chinaso.cdqqt.com http://paper.chinaso.cdqqt.com http://tech.chinaso.cdqqt.com http://law.chinaso.cdqqt.com http://media.chinaso.cdqqt.com http://world.chinaso.cdqqt.com http://mil.chinaso.cdqqt.com http://sports.chinaso.cdqqt.com http://ent.chinaso.cdqqt.com http://auto.chinaso.cdqqt.com http://home.chinaso.cdqqt.com http://trip.chinaso.cdqqt.com http://food.chinaso.cdqqt.com http://fashion.chinaso.cdqqt.com http://yanglao.chinaso.cdqqt.com http://cert.chinaso.cdqqt.com

版权所有:北京广告传媒有限公司 广告合作邮箱:haosoucom@126.com

Powered by DZX3.1 Tamplate By   © 2016-2020 京ICP B2-20090218

如网站内容侵犯到您的权益和利益请发邮件到haosoucom@126.com

快速回复 返回顶部 返回列表