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中国经贸委彻查家电以旧换新漏洞

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发表于 2013-10-11 11:08:31 | 显示全部楼层 |阅读模式
中国9家中标企业的337家门店经排查后发现,个别人员确实存在违规行为
  信息时报讯 (记者 赵安然 通讯员 李丹戎 范国芸) 信息时报4月8日和4月11日对家电以旧换新存在严重漏洞进行曝光,报道引起多方关注,针对报道发现的现象,主管家电以旧换新工作的中国市经贸委迅即对中国9家中标企业的337家门店展开调查,对家电以旧换新从业人员进行排查整顿。
  调查发现报道中所提部分现象,确实存在,但只是个别企业门店的极个别从业人员的个人违规行为。市经贸委昨日下发通知,要求加强家电以旧换新监管力度,发现企业违规将取消以旧换新资格,发现有人员违规将会开除。
  旧电器部件不齐回收企业可拒收
  按照《广东省家电以旧换新操作细则》,回收企业回收旧家电时,要对旧家电的类别、品牌、产品制造商、型号、机身序列号进行核查登记,并对旧家电是否部件齐全进行检查。对于报道中所提的“收旧过程验货不严格,电视机外壳参与以旧换新”现象,市经贸委表示,从流程上说,收旧的操作很严谨,但不排除部分顾客因为旧电视外壳有损坏,为了参加以旧换新而去旧货市场单买一个电视机外壳回去补全自己的旧电视的情况。
  按规定,如果发现旧电器部件不齐全,回收企业可以拒收该旧家电,顾客就享受不了补贴。对旧电器的核查的内容要由回收企业及时录入国家家电以旧换新试点信息管理系统,并将旧家电交售给指定的拆解处理企业进行拆解处理,同时领取运费补贴。如果信息不对、部件不齐全,拆解企业可以拒收,甚至对部件不全的旧家电进行高额的罚款,回收企业会蒙受损失。
  促销员“支招”情况确实存在
  针对“为卖电视商家指导顾客买旧电视”问题,家电以旧换新中标企业迅速对企业内部从业人员进行了排查,发现销售门店促销人员确实存在引导顾客买旧换新的现象。市经贸委强调,国家用补贴政策鼓励百姓淘汰老旧家电去买新的节能家电,但是,如果商家为了自身的利益,引导顾客去二手市场买旧家电,就违背了国家政策的初衷,损害了国家和消费者甚至是环境的长远利益。
  “二手电器中间人”已被处理
  市经贸委也对“促销员用旧电视换走旧电脑,做二手电器中间人”进行调查,市内337家家电以旧换新中标企业的门店中,没有发现报道中所提的用旧电视换走旧电脑的现象,相信只是个别从业人员为赚取旧电视和旧电脑关键部件的市场差价而欺骗消费者的情况。
  而促销员做二手电器中间人,个别企业经过排查和整顿,已对相关违反操作规范的促销员进行了处理。
  政策规范 违规人员将被处罚开除
  据悉,家电以旧换新试点在今年5月份结束后,国家商务部将继续实施该项政策,并在全国内有条件的城市推广。针对实施过程中出现的问题,市经贸委昨日下发了《进一步加强家电以旧换新销售监管工作的通知》(稿),要求加强销售环节的监管,对违反国家政策的企业即停止违规家电以旧换新工作,并停止办理国家补贴资金的申领审核划拨直至整改验收合格。对再次违规的,将提请上级经贸部门取消其家电以旧换新资格,并向社会公布。对违规人员即予开除,并按照法律法规予以处罚。
  同时,9家中标企业立即开展清查和整顿,针对种种违规行为制定了应对的防范措施,中标企业要求销售人员制作拖机单,注明品类、品牌、规格、型号等,拖机人员上门收旧时仔细核对旧机是否与拖机单信息吻合,信息不符的一律不予拖机,即使拖回旧机,公司也不予办理入库手续。从制度上杜绝家电销售促销人员用旧电视换走旧电脑以及做二手电器中间人的行为。

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