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二手电器寿命短

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发表于 2013-7-25 23:31:13 | 显示全部楼层 |阅读模式
今年5月份,国家明确规定购买二手家电可以享受三个月的免费保修,但这似乎只是“看上去很好”,市民章明就碰到二手家电维修难的问题。二手商家拒绝保修 17日,章明拨打本报热线求助,他于5月6日在二手店买了一台电冰箱,使用一个多月就坏了,而店家却表示不保修。“我记得买的时候,市场里有一家店门口放着一块二手家电可保修3个月的牌子,可我去找这家店要求保修的时候,老板却说只保修一个月,...    (晨刊讯 记者 李晓)今年5月份,国家明确规定购买二手家电可以享受三个月的免费保修,但这似乎只是“看上去很好”,市民章明就碰到二手家电维修难的问题。二手商家拒绝保修    17日,章明拨打本报热线求助,他于5月6日在二手店买了一台电冰箱,使用一个多月就坏了,而店家却表示不保修。“我记得买的时候,市场里有一家店门口放着一块二手家电可保修3个月的牌子,可我去找这家店要求保修的时候,老板却说只保修一个月,购买时她并没有承诺可以保修3个月,保不保修按照购买时的凭证为准。”章明很气愤,保修3个月是国家规定的,为何商家却不执行?二手家电保修一个月    记者以买家电的名义来到这家二手店,20多平方米的房间里,各款旧冰箱、旧电视等小家电摆得满满的。老板详细介绍起一些电器的功能,却始终未提保修期的事。    当记者主动提起保修时间时,对方回应称:“可以保修一个月,大小旧家电都是这样,如果大件在一个月内出现问题,拿购买凭证来,我们可以免费上门维修,小家电可以拿回来修。”经协商,店家同意维修    随后记者带着章明的购买凭证再次来到二手店,在章明的购买凭证上,只写了电器名称、售价及购买时间,其他信息一概没有。    老板表示已经超期了,没办法保修,而对于不遵守三个月保修期的规定且不开发票的行为,老板解释说:“我们收来的家电大部分是裸机,所以卖的时候一般都是打个收据,保修一个月。”她还说,保修一个月已经是极限了,很多收回来的家电都已经超过了厂商的三包时间,坏了厂商一般不会负责,“要是保修三个月,我们真是亏不起。”    经过协商,店家答应派人前去修理。修理工查看了章明的冰箱后表示,冰箱有个零件出故障需要更换,维修费用可以不收,但配件费用需要买家承担,章明最后同意了。购买二手家电必须保留凭证    消费者在购买二手家电时不要只图“便宜”,现在市场上很多二手电器都是翻新机,质量难以保证,出现故障的几率很高,因此消费者在购买时一定要注意索要相关凭证,对于一些没有说明书、保修卡的二手家电,一定要向商家索要发票或者收据,以方便日后维权。
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