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发表于 2013-7-25 22:50:54 | 显示全部楼层 |阅读模式
作为商家,把顾客送来修理的电器产品给弄丢了,该咋办?很多人可能会选择坦白,求得顾客原谅,并予以赔偿。但福山一家电器店经营者王某,却提供了一条“全新”的思路,先隐瞒,再到旧货市场购买同型号的二手货,顶包给顾客。
    一个月前,福山区消费者孙先生从某电器店购买的电视机坏了,送到该商店去修,一个月过去,一点消息也没有。孙先生很恼火,打了好几通电话,答复都是快了快了,可就是好不了。期间,孙先生到电器店交涉了几次,都没有得到满意的答案。4月20日,电器店店主王某突然通知孙先生,向他要320元的修理费,说电视机已修好了,交了钱就可以拿走电视。
    孙先生去店里拿自己的电视机,发现电视机与以前的不大一样了,以前自己的电视机外表上看有八成新,并且外盖上没有划痕,而自己要拿走的电视机外盖上有许多明显的划痕,甚至还有一处被人用硬物刻画的“漫画”,孙先生觉得很纳闷,也有一种被欺骗的感觉,修了这么久才修好,而且在“三包”期限内,还要那么高的费用,而且修个电视怎么能修的这样“面目全非”呢?孙先生一气之下,拨打12315,向福山工商部门投诉。
    经了解,电视机是王先生于2010年11月份购买的,这次出问题的是电视机的集成电路,根据《家用电器三包规定》规定,电视机主要部件有三年的保修期,集成电路即为主要部件。为此,孙先生的电视机可以享受保修服务,不需要维修费用。听完消福山工商分局工作人员的解释,电器店老板王某坐不住了,支支吾吾起来,半天也说不出所以然来。
    最后,顶不住工作人员质问,王某说出了原委。原来,王某将孙先生送来的电视机放置店里,碰到店里装修,东搬西搬,就给弄丢了。于是,只好敷衍孙先生,说还没修好。后来,瞒不下去了,就去旧货市场购买一台同型号的二手货组装机,来蒙混过关,但又不甘心赔钱,只好以维修费的名义向王先生要组装机费用。经过工作人员的调解,电器店向孙先生赔偿500元,当作电视机折旧费。双方表示满意。


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